Above & Beyond
Lesson in Crisis Communication, Delivered on the Subway
The Hired Pens | By Dan O’Sullivan | January 2017 When I hopped on the MBTA (our subway) yesterday, I wasn’t expecting to attend a master class in crisis communication. But that’s just what happened, courtesy of a congenial conductor. We’ve all been there before. You’re stuck on the airplane runway for no apparent reason.…
Read MoreT praised for response to Women’s March
Commonwealth Magazine | By Bruce Mohl | Jan. 24 TRANSPORTATION SECRETARY STEPHANIE POLLACK and members of the MBTA’s oversight board on Monday praised the authority and the state’s commuter rail operator for their response to the huge crowds that took public transit to the Women’s March on Saturday. Pollack said early estimates of how many people…
Read MoreMan jumps on Red Line tracks, demands T workers let him die, but they refuse
Gin Dumcius witnessed T workers struggling to keep a guy from trying to kill himself at Park Street around 7:45 p.m. Ten workers eventually joined the successful effort to keep him off the tracks until he could be transported to the hospital. Hats off to our members who were involved in helping this poor man.
Read MoreMBTA Conductor’s Truly Touching Boston Marathon Tribute
MBTA Conductor’s Truly Touching Boston Marathon Tribute Kiss 108 FM | April 18, 2017 When Tim Murphy, and MBTA conductor who NORMALLY drives Mattapan trains but on Sunday was driving the green line, realized he was between Hynes and Copley at 2:49, he knew he had to say something. 4 years before, at that very…
Read MoreHelen Antenucci greets MBTA commuters with unstoppable cheer
Boston Metro | By Spencer Buell | 5/24/2016 Take a look around any MBTA train on a given day at rush hour, and it’s basically just a crowd of groggy commuters staring at their phones (or flipping through the Metro). But what if you could start your day not by awkwardly avoiding eye contact for…
Read MoreDerailment Avoided Thanks to Quick-Thinking Operators
This past Sunday, streetcar motorperson Rhea DeSilva noticed something unusual about the tracks at Packard’s Corner as she made her way westbound towards BC. She attempted to get a hold of her dispatcher, but noticed an oncoming train on the eastbound track. Fearing the worst, she flagged down the other train and informed its operator…
Read MoreT Driver Saves Woman’s Life
Boston Globe | By Sarah Roberts | August 12, 2015 Quick thinking and bold action were all in a day’s work for one MBTA bus driver who steered his bus into a car to slow it down and call for help when he saw that the driver was unconscious, MBTA Transit Police said. Paul Healy, 58,…
Read MoreMBTA Bus Driver Treats Passengers At West Roxbury Lemonade Stand
WBZ-TV | By Julie Loncich | July 17, 2015 BOSTON (CBS) – Four neighborhood kids got the thrill of their summer, thanks to a MBTA bus driver and his willing passengers. John Lohan was in mid-route on Centre Street in West Roxbury Thursday when he decided to stop. “I said if anyone is in a…
Read MoreGreen Line Operator Applauded For Helping Blind Man Across Street
WBZ-TV | By Jim Armstrong | July 9, 2015 Catrina Mitchell has been a Green Line trolley operator for seven years — since she was just 21 years old. It can get chaotic. “I have to be the eyes of myself, the cars, the bikes, and the buses because we are all on the road at the…
Read MoreVeteran driver wins 3rd straight MBTA bus roadeo
Congrats to our union brother, Tyrell Sullivan, and all our other union brothers and sisters who competed in this past Sunday’s annual bus roadeo. This was the 3rd consecutive win for Tyrell, who operates buses on the Route 73 between Harvard Square and Waverly Square. The all-time leader of the T’s competition is the legendary…
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